Frequently Asked Questions
Everything you need to know about our rugged apparel and heritage gear.
What is the Filson Lifetime Guarantee?
We stand behind every item we make. Our products are guaranteed against failure or damage in its intended usage for the life of the product.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We accept returns of unused, unwashed items in original packaging within 30 days of purchase. Please note that certain custom or final sale items may be excluded.
How should I care for my Tin Cloth or Rugged Twill products?
Do not wash or dry clean. Wipe or brush away dirt. Re-wax as needed with our Filson Oil Finish Wax to maintain maximum water resistance.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local duties.
Can I have my Filson items repaired?
Yes, our repair department can service your well-loved gear. Please visit our Repairs page to submit a request and view our current lead times.